At Mittimart Commerce Private Limited and DUGDUG, safety isn't an afterthought — it's the foundation upon which every ride and interaction is built.
Emergency Disclaimer: If you or someone around you is in immediate physical danger, medical emergency, or witnessing a crime, please dial 112 (National Emergency Helpline) or 100 (Police) immediately.
We implement layered verification, proactive tracking, and responsive support across every vehicle type.
Every captain who drives on the DUGDUG platform undergoes document screening: Government Photo ID (Aadhaar / Voter ID), commercial driving licence, and vehicle registration (RC & Insurance).
For DUGDUG Bike Taxi trips, both captain and pillion passenger are strictly required to wear ISI-certified helmets. Captains carry sanitized spare helmets for passenger protection.
Share your live ride status with friends and family in one click. Our digital platform monitors significant deviations from the expected route for passenger safety.
We maintain strict zero-tolerance policies against harassment, rash driving, substance consumption, or inappropriate behavior by both drivers and riders.
Reach our operations desk directly during rides via our central hotline (+91 7965318571) or official WhatsApp channel for real-time support.
Captains are held to high hygiene benchmarks across autos, e-rickshaws, and cabs. Patient transport ambulances undergo hospital-grade disinfectant sterilization.
Whether you left something behind in a cab, need billing assistance, or want to report an incident, our dedicated Mittimart customer support team is ready to help.
Submit a report to our safety officer for investigation.