Legal & Compliance

Privacy Policy

Effective Date: 29 October 2026 | Applicable to Mittimart Commerce Private Limited and DUGDUG Mobility.

This Privacy Policy explains how Mittimart Commerce Private Limited (CIN/GSTIN: 09AAUCM1902G1ZB), having its registered office at Bhutani Alphathum, Tower-B, Units 603 & 604, Sector-90, Noida, Uttar Pradesh – 201305, India ("Mittimart", "we", "us", or "our"), collects, stores, uses, processes, and protects personal information of users, customers, drivers, and partners accessing our website and the DUGDUG mobility platform.

1. Information We Collect

We collect information you provide directly to us when you fill out forms, request quotes, apply to become a captain, or contact our support team:

  • Contact Details: Name, phone number, email address, physical address, and city of residence.
  • Captain Documentation: Driving licence details, vehicle registration (RC), insurance documents, and government identity proofs (Aadhaar, Voter ID) required for statutory compliance.
  • Corporate Inquiries: Organization name, designation, official email, employee count, and travel route preferences.
  • Technical & Log Data: IP address, browser type, device information, operating system, and pages visited, collected automatically for security and rate-limiting purposes.

2. How We Use Your Information

Mittimart Commerce Private Limited uses the gathered data strictly for legitimate operational purposes:

  • To process service inquiries, captain applications, and corporate mobility proposals.
  • To communicate status updates via email, SMS, and official WhatsApp Business channels.
  • To verify captain eligibility, vehicle compliance, and ensure passenger safety.
  • To prevent fraudulent submissions, spam, and unauthorized access to our platforms.
  • To comply with legal, taxation (GST compliance), and law enforcement requests under Indian law.

3. Cookies & Tracking Technologies

Our website uses standard essential session cookies to preserve session state and CSRF security tokens. We do not use intrusive third-party cross-site behavioral tracking cookies. You may disable cookies in your browser settings, though certain interactive forms may require session cookies to submit securely.

4. Information Sharing & Third Parties

We do not sell, trade, or rent personal data to third-party marketing companies. Personal data is shared only with authorized partners (cloud hosting providers, SMS/WhatsApp notification dispatch gateways, and statutory authorities) strictly under confidentiality obligations to facilitate service fulfillment.

5. Data Retention & Security

All collected data is stored securely in encrypted databases. We implement standard access controls, parameterized database queries, and session rate-limiting to protect against unauthorized data breach or disclosure.

6. Grievance Redressal & Contact

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, questions, requests for data deletion, or grievances may be addressed to:

Grievance Officer: Nawlesh Kumar Kiran
Mittimart Commerce Private Limited
Units 603 & 604, Tower-B, Bhutani Alphathum, Sector-90, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201305, India
Email: hello@mittimart.in | Phone: +91 7965318571