Terms of Use

Customer Terms of Service

Effective Date: 29 October 2026 | Governing passenger use of DUGDUG mobility services.

These Customer Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "Rider", or "User") and Mittimart Commerce Private Limited (GSTIN: 09AAUCM1902G1ZB), having its registered office at Units 603 & 604, Tower-B, Bhutani Alphathum, Sector-90, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201305, India ("Mittimart"), the owner and operator of the DUGDUG mobility platform.

1. Nature of the Platform

DUGDUG is a technology-enabled mobility marketplace platform that connects passengers with independent third-party transport operators ("Captains") who provide transportation services via two-wheelers, auto-rickshaws, e-rickshaws, cabs, and specialized ambulances. Mittimart Commerce Private Limited operates the digital platform and coordinates customer inquiries, bookings, safety standards, and customer service.

2. User Eligibility & Conduct

By accessing DUGDUG services or submitting bookings, you warrant and agree that:

  • You are at least 18 years of age and legally capable of entering into binding contracts under Indian law.
  • All information you provide (name, phone, pickup/drop location) is accurate and truthful.
  • You will treat captains with respect and refrain from abusive, threatening, or discriminatory conduct.
  • You will comply with applicable motor vehicle safety regulations, including wearing provided helmets on bike taxis and seatbelts in four-wheelers.
  • You will not use the vehicle to transport illicit, inflammable, hazardous, or contraband substances.

3. Medical Ambulance & Non-Emergency Nature

CRITICAL MEDICAL DISCLAIMER: DUGDUG Ambulance services facilitate pre-booked and non-critical patient transfers, hospital discharges, and diagnostic visits. DUGDUG does not provide emergency 112/108 medical response services. In any acute or life-threatening emergency, riders must contact the official government emergency numbers (112 / 102).

4. Fares, Payments & Cancellation

  • Fare Estimates: Fares are determined based on distance, vehicle category, and prevailing base tariffs. Applicable tolls and parking charges, if incurred, shall be paid by the customer.
  • Payment Methods: You may settle ride payments via digital methods (UPI, credit/debit card) or cash directly to the captain upon ride completion.
  • Cancellations: Cancellations made after a captain has traveled a substantial distance toward the pickup point may incur a nominal cancellation fee once the mobile application is live.

5. Limitation of Liability

To the maximum extent permitted by Indian law, Mittimart Commerce Private Limited shall not be liable for indirect, incidental, punitive, or consequential damages resulting from ride delays caused by severe traffic congestion, weather events, or road blockages.

6. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Gautam Buddha Nagar (Noida), Uttar Pradesh.